Privacy Policy

1. Introduction

Valley InterCommunity Council ("VIC," "we," "us," or "our") operates the website located at vic-la.org (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or submit information through our online forms.

We are committed to protecting your privacy in accordance with the California Invasion of Privacy Act (CIPA), the California Consumer Privacy Act (CCPA), and other applicable laws. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We collect information you voluntarily provide when you:

• Submit a Service Request (name, address, phone number, email address, preferred center, and message)
• Submit a Contact Form (name, email, phone, message)
• Make an Outreach Booking (name, organization, email, phone, payment information processed via Stripe)
• Register for an Event RSVP (name, email, phone)
• Purchase a Sponsorship Table (name, organization, email, phone, payment information processed via Stripe)

We do not collect sensitive personal information such as Social Security numbers, financial account credentials, or health information beyond what is necessary for senior service intake.

3. Cookies and Tracking Technologies

This Site does not use advertising cookies, third-party tracking pixels, session replay software, or behavioral analytics tools. We do not sell or share your personal information with advertising networks.

We use essential, functional session cookies required for authentication (staff login) and secure form submission. These cookies are strictly necessary for the operation of the Site and do not track you across other websites.

In accordance with the California Invasion of Privacy Act (CIPA, Penal Code § 630 et seq.), we do not intercept, record, or share your communications without your knowledge. No third-party chat monitoring or keystroke logging is employed on this Site.

4. How We Use Your Information

We use the information we collect to:

• Respond to service requests and connect seniors with appropriate programs
• Confirm event registrations and bookings
• Process payments securely through our payment processor (Stripe)
• Send booking confirmations and administrative notifications to VIC staff
• Improve our services and Site functionality
• Comply with legal obligations

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors who assist in operating our Site and delivering services (e.g., Stripe for payment processing, Microsoft for email delivery). These parties are contractually bound to keep your information confidential.
• Legal Requirements: If required by law, court order, or government regulation.
• Protection of Rights: To protect the rights, property, or safety of VIC, our community members, or the public.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Service request and booking records are retained for a minimum of three (3) years to comply with nonprofit record-keeping requirements.

7. Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA) and related laws, California residents have the right to:

• Know what personal information we collect, use, and disclose
• Delete personal information we hold about you (subject to certain exceptions)
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information (we do not sell data)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at the information provided in Section 10 below. We will respond to verifiable requests within 45 days.

8. Children's Privacy

Our Site is directed toward adults and senior citizens. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

9. Security

We use administrative, technical, and physical safeguards to protect your personal information. All data is transmitted over encrypted HTTPS connections. Payment card information is processed exclusively through Stripe and is never stored on our servers.

10. Contact Us

If you have questions or concerns about this Privacy Policy, wish to exercise your privacy rights, or want to report a privacy concern, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.